Privacy policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, the Services we provide, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and publish the revised version on the Site.

We collect personal information from different sources depending on how you interact with our Site and Services.

We may use personal information to:

• provide and operate our Site and Services;
• process and fulfill purchases and orders;
• process custom artwork and commission requests;
• arrange shipping and delivery of artwork;
• communicate with you regarding your orders, enquiries or commission requests;
• provide customer support;
• process payments;
• maintain and improve our Site and Services;
• understand how visitors use our Site;
• send marketing communications where permitted and where you have provided the appropriate consent;
• protect the security of our Site and Services;
• prevent fraud or misuse; and
• comply with applicable legal and regulatory obligations.

The information we collect depends on how you interact with Stella Nova.

You may provide us with personal information when you:

• place an order;
• submit a commission or custom artwork enquiry;
• contact us by email or through a contact form;
• subscribe to marketing communications;
• create or use an account, where this functionality is available;
• communicate with us regarding an order or artwork.

This information may include:

• Contact information, such as your name, email address, telephone number and address;
• Order information, such as billing and shipping addresses, products purchased and order details;
• Commission information, including information you voluntarily provide about your requested artwork, preferred dimensions, style, interior, installation requirements or other project details;
• Communication information, including messages and information you choose to provide when communicating with us; and
• Payment-related information, which may be processed directly by our payment providers.

We do not need to receive or store your complete payment card details where these are processed directly by third-party payment providers.

When you visit the Site, certain information may be collected automatically through cookies, pixels and similar technologies.

This may include:

• IP address;
• browser type and version;
• device information;
• operating system;
• approximate location derived from technical information;
• pages visited;
• interactions with the Site;
• referring website;
• information about how you browse and use the Site; and
• other technical or usage information.

We use this information to operate, secure, analyze and improve the Site and Services.

We may receive personal information from third-party service providers that support our business and the operation of the Site.

These may include:

• Shopify, which provides the ecommerce platform used to operate our online store;
• payment processors and financial service providers;
• shipping and fulfillment providers;
• website analytics providers;
• marketing and advertising platforms;
• email and communication providers; and
• other technology or service providers that assist us in operating our business.

These third parties may process personal information in accordance with their own privacy policies and applicable laws.

Providing products and services — We use your personal information to process and fulfill purchases, arrange delivery, respond to enquiries, manage commission projects and provide the Services you request.

This may include sharing necessary information with payment processors, shipping companies and other service providers involved in fulfilling your order.

Commission and custom artwork requests — If you contact us regarding a custom artwork or commission, we may use the information you provide to understand your project, communicate with you, prepare proposals or mockups, manage the production of the artwork and arrange delivery or installation where applicable.

Information relating to your commission will only be used for purposes connected with your request and our business relationship with you, unless otherwise permitted or required by law.

Communications — We may use your contact information to respond to enquiries, provide customer service, communicate regarding purchases and commissions, and send transactional communications.

Where required, we will obtain appropriate consent before sending promotional or marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.

Analytics and site improvement — We may use information collected through cookies and similar technologies to understand how visitors use our Site, identify technical issues, improve our website and improve the overall customer experience.

Security and fraud prevention — We may process personal information to detect, prevent and investigate fraud, unauthorized activity, security incidents and other misuse of the Site or Services.

We may also process information where necessary to protect our rights, property, customers or the security of our Services.

Like many websites, our Site uses cookies and similar technologies.

Cookies may be used to:

• enable essential website and ecommerce functionality;
• remember preferences;
• maintain shopping cart and checkout functionality;
• understand how visitors interact with the Site;
• analyze website performance;
• improve the Site and Services; and
• support marketing and advertising activities where applicable.

Because our store is operated using Shopify, Shopify may place or process cookies and similar technologies in connection with providing its services.

You can find more information about Shopify's use of cookies in its Cookie Policy.

Most web browsers allow you to control or reject cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Site.

Where required by applicable law, we will request consent before placing or using non-essential cookies.

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

These parties may include:

• Shopify and technology service providers;
• payment processors;
• shipping, delivery and fulfillment providers;
• website hosting and infrastructure providers;
• analytics providers;
• email and communication providers;
• advertising and marketing service providers;
• professional advisers, including legal, accounting or financial advisers; and
• government authorities, regulators or law enforcement agencies where required or permitted by applicable law.

We do not sell your personal information as a standalone business activity.

We may also disclose personal information where necessary to comply with a legal obligation, protect our rights, investigate fraud or security issues, or in connection with a corporate transaction involving our business.

Our Site may contain links to websites, social media platforms or other online services operated by third parties.

If you follow a link to a third-party website, that website's own privacy policy and terms will apply. We are not responsible for the privacy, security or content practices of third-party websites that we do not control.

Our Services are not directed toward children.

We do not knowingly collect personal information from children through our Site. If you believe that a child has provided us with personal information, please contact us using the contact details below so that we can take appropriate steps to address the situation.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide our Services;
• complete transactions and maintain appropriate business records;
• manage customer relationships;
• comply with applicable legal and regulatory obligations;
• resolve disputes; and
• enforce our agreements and protect our legal rights.

The exact retention period may vary depending on the type of information and the purpose for which it was collected.

Depending on applicable law and your place of residence, you may have rights relating to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• request deletion of personal information in certain circumstances;
• request restriction of certain processing;
• object to certain processing where applicable;
• withdraw consent where processing is based on consent; and
• request information about how your personal information is processed.

These rights may be subject to legal limitations and exceptions.

To exercise a privacy right, please contact us using the contact details below. We may need to verify your identity before processing certain requests.

We will handle privacy requests in accordance with applicable laws and within the applicable legal timeframes.

Because we use international technology, payment, ecommerce, shipping, analytics and other service providers, your personal information may be transferred to, stored or processed in countries outside the United Arab Emirates.

Where personal information is transferred internationally, we will take appropriate steps to ensure that such transfers are handled in accordance with applicable data protection requirements.

If you have a concern or complaint regarding how we process your personal information, please contact us first using the details below.

We will review and respond to your complaint in accordance with applicable law.

You may also have the right to contact the relevant data protection authority or competent regulatory body depending on your location and the laws applicable to you.

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us at:

STELLA NOVA PAINTINGS TRADING LLC — Dubai, United Arab Emirates

Email: stellanovart@gmail.com

Website: stellanovart.com

For the purposes of applicable data protection laws, STELLA NOVA PAINTINGS TRADING LLC acts as the controller of personal information processed through the Site, except where a third party processes information independently under its own privacy policy or acts as a processor/service provider on our behalf.